A Chat with the Chedi -Jean-Yves Blatt, General Manager

We have a chat with Jean-Yves Blatt, the General Manager at The Chedi Andermatt, to hear more about what it takes to run a destination of this prowess and the everyday inspirations one needs to draw to put the customers first.

What is the main inspiration that drives you?

Definitely the passion for the hospitality industry and for creating the best possible experience for our guests as a team. Which is why we -The Chedi Andermatt team and I- are always striving to embrace new trends in the luxury hotel market in the style of our hotel and, of course, to actively create and set those. At The Chedi Andermatt, our mission and vision is to constantly innovate and develop the luxury hotel industry's core values in order to exceed the expectations and needs of our guests.

What made you decide to pursue a career in hospitality?

I have been fascinated and inspired by this field since my early childhood.

In fact, growing up in the "hospitality world" rooted being a host in my DNA. Therefore, I could never envision myself aspiring to be a part of any other industry than the world of hospitality.

What has been the most interesting thing in your career so far?

The daily interaction with people. The interaction with my team at The Chedi Andermatt is one of the most rewarding aspects of my profession, as well as the constant exchange with our guests.

It is the combination of communication and exchange that allows us - as The Chedi Andermatt - to deliver the level of service for which we are renowned and respected amongst the luxury hotel professionals.

Where do you think the future of the hospitality industry lies?

Our world is becoming increasingly more digital, and so the hospitality industry. Early on, we recognized this digitalization trend at The Chedi Andermatt and proactively defined it for Switzerland by starting with the implementation of cryptocurrencies as a means of payment. This implementation was just the beginning of further digital projects that we will launch in the coming years.

What was the proudest moment in your career?

Thankfully, throughout my career there have been many moments that I am proud to call a highlight. Although one of my greatest achievements has been to shape The Chedi Andermatt into what it is now.

Prizes and awards like these are clearly among the highlights and moments that make me proud as a hotelier.

In your opinion, what sets your destination apart from others?

The Hotel; The Chedi Andermatt, certainly.

But it is also the versatility of the destination throughout the seasons that makes it attractive to our guests and keeps them coming back, and this is absolutely unique compared to other destinations.

What do you think the industry needs more of?

The hotel industry is currently facing new challenges and as a result is in a state of continuous reinvention and ongoing transformation. Therefore, the industry requires courageous people with innovative ideas who are brave enough to redefine the branch of hospitality.

If you could give some advice to someone who wants to pursue this career?

The hotel industry is a unique and very fascinating profession. In order to embark on this career, one should possess ambition and perseverance. In addition, being determined and audacious, doing something bold and innovative, is essential.