In the heart of the Mekong Delta, Victoria Can Tho Resort stands as a harmonious blend of luxury and local heritage. At the helm of this beautiful property is Ms. Vo Xuan Thu, whose journey in hospitality has been both inspiring and transformative.

With a passion for delivering exceptional guest experiences while embracing the cultural richness of the region, Ms. Vo Xuan Thu shares insights into her leadership, the resort’s sustainable initiatives, and what makes Victoria Can Tho Resort a standout destination for travelers seeking both authenticity and comfort.

CAN YOU SHARE YOUR JOURNEY IN THE HOSPITALITY INDUSTRY AND WHAT LED YOU TO WHERE YOU ARE TODAY?

My journey in the hospitality industry began quite unexpectedly. A friend who previously worked at the resort introduced me to the opportunity, and I started in an entry-level position. Initially, I didn’t imagine I’d stay in the industry for long. However, after six months, my perspective shifted completely. I discovered a passion for hospitality, finding it both dynamic and rewarding. Since then, I’ve embraced every opportunity to learn and grow, progressing through different roles. This experience has deepened my appreciation for the industry, and I’m excited to continue my journey here.

WHAT DREW YOU TO VICTORIA CAN THO RESORT, AND HOW HAS YOUR LEADERSHIP STYLE EVOLVED SINCE JOINING?

What initially drew me to Victoria Can Tho Resort was its unique brand and reputation as a standout property in the Mekong Delta. The resort’s beauty and serene environment made it an appealing place to work. Additionally, the strong sense of teamwork within our management team has been incredibly rewarding. We’ve worked together for a long time, and the collaboration is built on mutual respect, where sharing knowledge and learning from one another is key. Each team member brings their own strengths, and my leadership style has evolved to focus on creating an open, supportive environment where we can all grow by sharing our expertise and learning from one another.

VICTORIA CAN THO RESORT HAS A RICH CONNECTION TO THE MEKONG DELTA’S CULTURAL HERITAGE. HOW DOES THE RESORT UNIQUELY BLEND LOCAL CULTURE WITH LUXURY EXPERIENCES FOR GUESTS?

At Victoria Can Tho Resort, we take pride in offering guests an authentic connection to the Mekong Delta’s rich cultural heritage while ensuring a luxurious and comfortable experience. The resort is designed to reflect traditional architecture, blending harmoniously with the natural surroundings of the Delta. Our Spices Restaurant serves authentic Mekong Delta cuisine, using locally sourced ingredients to create dishes that celebrate the region’s culinary traditions.

We also offer cultural experiences, such as guided boat tours along the Mekong’s scenic waterways, visits to local floating markets, and traditional performances that allow guests to immerse themselves in the vibrant culture of the region. This unique combination of local heritage with personalized service ensures that guests enjoy both the warmth and richness of the Mekong Delta, while still experiencing the highest standards of comfort and facility.

SUSTAINABILITY IS INCREASINGLY IMPORTANT IN LUXURY TRAVEL. CAN YOU SHARE SOME OF THE ECO-FRIENDLY INITIATIVES IMPLEMENTED AT VICTORIA CAN THO RESORT?

At Victoria Can Tho Resort, sustainability is a top priority as we strive to protect the environment, promote local culture, and support our community. Some of the key eco-friendly initiatives we’ve implemented include replacing plastic water bottles in guest rooms with glass ones, switching to paper straws for drinks, and using eco-friendly amenities throughout the resort. We also encourage energy-saving practices within our team and reward innovative solutions that contribute to sustainability. In 2023, alongside our sister hotels, we were proud to achieve the Travelife Gold certification, recognizing our ongoing commitment to responsible hospitality.

WHAT HAS BEEN ONE OF YOUR PROUDEST ACHIEVEMENTS AT THE RESORT, ESPECIALLY IN DELIVERING MEMORABLE GUEST EXPERIENCES?

One of my proudest achievements at Victoria Can Tho Resort has been creating a strong, dedicated team that consistently delivers exceptional guest experiences. In addition to serving both domestic and international tourists, we are especially proud to be the first choice for diplomatic delegations visiting the city. This recognition reflects the consistency and quality of service that our team provides. Great service is never the result of one person’s effort; it takes a cohesive team working together. For me, building and leading such a team has been the most rewarding and successful aspect of my journey here.

THE HOSPITALITY INDUSTRY IS CONSTANTLY EVOLVING. HOW DO YOU STAY AHEAD OF TRENDS AND CONTINUOUSLY IMPROVE THE GUEST EXPERIENCE AT VICTORIA CAN THO RESORT?

In today’s fast-evolving hospitality industry, staying ahead of trends means balancing technology with personalized service. Guests increasingly prefer convenient, tech-driven methods for everything from booking to communication, but they still expect a personal touch. At Victoria Can Tho Resort, we continuously adapt to these trends by embracing digital solutions that enhance the guest experience at every touchpoint. For example, we’ve developed a guest portal that allows customers to easily access hotel information and make bookings with just a click. At the same time, we ensure that our team is always available to provide personalized assistance whenever guests need more information or special support. This combination of technology and human touch allows us to meet modern expectations while maintaining our high service standards.

AS A LEADER IN A LUXURY PROPERTY WITHIN VIETNAM, WHAT ADVICE WOULD YOU GIVE TO YOUNG PROFESSIONALS ASPIRING TO BUILD A SUCCESSFUL CAREER IN HOSPITALITY?

My advice to young professionals aspiring to build a successful career in hospitality is to work with responsibility, pay attention to details, and always be open to learning from others. When given a task, take full ownership and see it through with dedication. In the service industry, attention to detail is key—it’s what elevates good service to exceptional service. Additionally, no one is perfect, so always seek to learn from your colleagues and even your guests. Their insights can help you grow both professionally and personally, making your work more fulfilling and your life more rewarding.

As Ms. Vo Xuan Thu continues to lead Victoria Can Tho Resort with dedication and vision, her commitment to blending local culture with luxury remains a driving force behind the resort’s success. Her leadership not only enhances the guest experience but also contributes to sustainable tourism in the Mekong Delta. Through her journey, Ms. Vo Xuan Thu serves as an inspiring figure for hospitality professionals and a testament to the power of passion and perseverance in this dynamic industry.