KAILO Wellness Medispa. Combining traditional wellness philosophies with the latest in world-class techniques and treatments, KAILO offers a unique journey to skin health, medical aesthetics and lifelong wellness, giving you the confidence to look and feel your best. Often seen as one the most forward thinking and pioneering wellness destinations in Australia. We get behind the scenes on the minds behind KAILO Wellness Medispa.

Kath & Kristy, the founders and owners of KAILO talk us through where their ideas originate from and the inspiration needed to be on the forefront of wellness in Australia.

Could you tell us a bit more about your journey leading up to Kailo?

We both came from diverse industries. Kath’s background is in marketing and advertising, while Kristy comes from running her own businesses and Human Resources. We met when our children were young and immediately bonded over our passion for wellness and health. We had the opportunity to open Kailo at the beautiful new Calile Hotel in Brisbane, and we knew we wanted to create a world class complete wellness sanctuary.

Where did your passion for hospitality originate from?

Our passion for Hospitality has come from our own personal experiences in this arena and seeing the positives that come from being able to experience and deliver exceptional customer service and matching a person’s individual needs. We found a way to put our passion for service delivery and wellness together to create KAILO.

Could you tell us a bit more about the offering at Kailo?

We have always been passionate about wellbeing inside and out. For some people that might be a regular massage for rest and relaxation, or it might be a nutrition coaching session. We offer a wide range of Cosmetic and medical grade skin treatments, Functional medicine, IV Vitamin Therapy, Health and Nutrition Coaching along with body and mind treatments. From our highly level facials to relaxing spa treatments and emotional healing, we offer a range of wellbeing and health services. We aim to be a one stop luxury wellness and beauty sanctuary for our guests.

How have the effects been for Kailo post-pandemic?

We have certainly noticed a shift in priorities for many people post Covid. A lot more people are investing in their health and well-being. We saw a huge increase in spa and body treatments during the pandemic - people wanting some self-care. Post Covid things are starting to return to a new normal with KAILO adding additional services and offerings online to cater to the changing needs of our guests. We are excited to be offering online meditation, energetic healing, health and nutrition coaching sessions and virtual skin consultations. Online business is a wonderful way to stay connected to your community and allows you to offer services to support remote areas.

Other than your responsibilities, what other attributes to managing a spa with Kailo’s luxury offering?

Our biggest challenge (apart from the pandemic!) is certainly managing and coordinating a team of more than 40 people. There are many moving parts. For us as a business, it is important that every one of our team members supports and exudes the Kailo culture. We work hard to bring our team together whenever we can to educate, bond and celebrate!

During your journey, what have you found to be the most important for a successful team?

We pride ourselves on hiring team members with a diverse knowledge base who bring a high level of expertise that compliments the overall business. Our team has the passion to deliver elevated and exceptional guest service consistently. An inclusive and highly engaged leadership team is something that we have found to be key to driving the success of the whole business and maintaining the high-performance culture of KAILO.

What do you believe sets Kailo apart?

We offer an elegant, warm space that is an all-encompassing wellness hub tailoring health, skin and wellness programs to suite every individual’s needs. This is complemented by the level of professionalism and expertise provided by our team of visiting doctors and practitioners, as well as our skin, body and wellness therapists and coaches. We are also very proud and honoured to have partnerships with industry-leading brands that include Biologique Recherche, Skinceuticals and DMK.

What does the future hold for Kailo?

Gosh where to start!? We want to continue to grow our health and wellness offering at Kailo, including some exciting partnerships with integrative, anti-ageing and ayurvedic practitioners. We’re also working on our Kailo skin range which has been several years in the making, and soon to be released Kailo Nutrition supplements. We are also looking at other Kailo locations in Northern NSW and the Gold Coast. Very exciting times!

Want to know more about KAILO? Head over to our latest Travel Magazine to read more about KAILO and other luxurious destinations in the Oceanic region.